This Privacy Policy explains how mq8 collects, uses, stores, and protects the personal data of Members and visitors to the mq8 platform. mq8 is committed to handling your personal information with transparency, security, and full respect for your privacy rights.
Summary: mq8 collects only the data necessary to operate your account, process transactions, comply with regulatory obligations, and improve platform services. mq8 does not sell your personal data. You retain meaningful rights over your data at all times. This Policy should be read alongside the mq8 Terms & Conditions.
mq8 ("we", "us", "our") operates the online gaming and sports betting platform accessible at mq8.org and via associated mobile applications (collectively, "the Platform"). As the data controller for personal data processed in connection with the Platform, mq8 is committed to protecting the privacy and security of all individuals whose data we process.
This Privacy Policy applies to all current and former Members of the mq8 platform, as well as to visitors who access the Platform without registering an account. By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.
This Policy is intended to comply with applicable data protection legislation, including the Malaysian Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards applicable to mq8's licensed operations.
When you create an mq8 account, we collect the following information:
To comply with anti-money laundering regulations and our licensing obligations, mq8 may request:
We retain records of all deposits, withdrawals, bonus credits, wagers, and game outcomes associated with your mq8 account. This data is required for financial reconciliation, regulatory reporting, dispute resolution, and responsible gaming monitoring.
When you access the mq8 Platform, we automatically collect certain technical data, including:
Records of your interactions with mq8 customer support — including live chat transcripts, email correspondence, and support ticket history — are retained to facilitate ongoing support and to improve our service quality.
| Purpose | Data Used |
|---|---|
| Account creation and management | Registration data, KYC data |
| Processing deposits and withdrawals | Transaction data, payment method data |
| Age and identity verification | Date of birth, KYC documents |
| Anti-money laundering compliance | Transaction data, KYC data, source of funds |
| Fraud detection and prevention | Technical data, transaction patterns, device data |
| Responsible gaming monitoring | Transaction data, session data, self-exclusion records |
| Customer support | Communications data, account data |
| Platform security | Technical data, login records |
| Marketing communications (with consent) | Email address, gaming preferences |
| Platform improvement and analytics | Anonymised technical and behavioural data |
mq8 processes personal data only where a valid legal basis exists. The legal bases we rely on include:
mq8 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share personal data only in the following limited circumstances:
Transaction data is shared with licensed payment processors — including FPX operators, Touch n Go eWallet, and Boost — solely to the extent necessary to process your financial transactions. These processors operate under their own privacy policies and are bound by contractual data protection obligations with mq8.
mq8 may disclose personal data to regulatory bodies, licensing authorities, or law enforcement agencies where required by law, court order, or regulatory direction. Such disclosures are limited to data strictly required by the relevant legal obligation.
mq8 uses third-party technology providers for services including cloud infrastructure, fraud detection, and customer support tooling. These providers act as data processors under contractual arrangements that prohibit them from using Member data for any purpose other than providing services to mq8, and require them to maintain appropriate security standards.
Certain game outcomes and session data are processed by licensed game studios (such as Pragmatic Play, PG Soft, and Habanero) whose platforms deliver games to the mq8 lobby. This data is used solely for game delivery and outcome verification and does not include personally identifiable information beyond anonymised session identifiers.
No data sales: mq8 will never sell your personal data to advertisers, data brokers, or any other commercial third party. This is an absolute commitment, not a qualified statement.
mq8 uses cookies and similar tracking technologies on the Platform for the following purposes:
You may configure your browser settings to block or delete non-essential cookies. However, blocking essential cookies will prevent you from logging in to your mq8 account. mq8 does not use third-party advertising cookies or share cookie data with advertising networks.
mq8 retains personal data for no longer than is necessary for the purposes for which it was collected, subject to the following retention standards:
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Retention periods may be extended where data is subject to an active regulatory investigation or legal proceeding.
mq8 implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. These measures include:
In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected individuals, mq8 will notify affected Members and relevant regulatory authorities within the timeframes required by applicable law.
Subject to applicable law and our regulatory obligations, you have the following rights with respect to the personal data mq8 holds about you:
To exercise any of these rights, please submit a written request through the mq8 live chat support channel after logging in to your account, or by email to the mq8 support address displayed in the footer of this page. mq8 will respond to verified requests within 30 calendar days. In complex cases, this period may be extended by a further 60 days with prior notice to you.
Please note that certain rights are subject to limitations where mq8 is required to retain data to comply with legal obligations — for example, transaction records subject to anti-money laundering retention requirements cannot be deleted on request prior to the applicable retention period.
The mq8 Platform is strictly intended for adults aged 21 years and older. mq8 does not knowingly collect personal data from individuals under the age of 21. Where mq8 becomes aware that personal data has been collected from a person under this age, that data will be deleted immediately and the associated account will be permanently closed. Parents and guardians who believe a minor has registered an mq8 account should contact our support team immediately.
mq8's technology infrastructure may involve the transfer of personal data to servers located outside Malaysia. Where such transfers occur, mq8 ensures that adequate safeguards are in place to protect the transferred data to the same standard as required under applicable Malaysian and international data protection law. These safeguards include standard contractual clauses, binding corporate rules, or transfers to jurisdictions recognised as providing adequate levels of data protection.
mq8 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. Material changes will be communicated to Members via email notification to the registered account address and/or through a prominent notice on the Platform at least 14 days before the changes take effect. The date of the most recent revision is displayed at the top of this Policy. Continued use of the Platform following notification of changes constitutes acceptance of the revised Privacy Policy.
For all privacy-related enquiries, data subject rights requests, or concerns regarding mq8's handling of your personal data, please contact the mq8 Data Privacy team through the live chat support channel accessible after logging in to your account. General enquiries may also be directed to the mq8 support email address displayed in the site footer.
mq8 support is available 24 hours a day, 7 days a week, including Malaysian public holidays. We are committed to responding to all privacy enquiries promptly and with full transparency.
These are the six specific data privacy commitments that every mq8 Member can rely on.
mq8 does not sell, rent, or share your personal data with advertisers or data brokers under any circumstances. Your information exists solely to operate your account and comply with our regulatory obligations.
All personal data at mq8 is encrypted in transit using TLS 1.3 and at rest using AES-256. KYC documents are stored in access-controlled, encrypted storage with strict staff access logging.
Access, correct, export, or request deletion of your mq8 personal data through our support team. Requests are processed within 30 days. Consent for marketing can be withdrawn at any time from account settings.
mq8's privacy practices are aligned with the Malaysian Personal Data Protection Act 2010 (PDPA) and applicable international standards. We process data only on valid legal grounds as described in this Policy.
mq8 retains data only for as long as legally required or operationally necessary. Technical logs are deleted within 12 months. Account data is securely purged after the applicable regulatory retention period ends.
In the event of a data breach affecting your personal information, mq8 will notify affected Members and relevant regulators within the timeframes required by law — we will not delay or downplay a security incident.
Our support team handles all data subject requests 24/7. Log in to access live chat or review our FAQ for quick answers on data and account management.
21+ only · Play Responsibly · International Gaming Authority Licensed